Brian West
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Had my C25 for a few years, and every so often, it would disconnect from the network and I have to set up again from scratch. Annoying enough, but now my vac won't connect. Connection failed, and tried every step to fix it. Have very little control over it without connecting to the app. This last update was trash, and without app support so is the vacuum.
Dear Customer,
Sorry for any inconvenience.
You could reset your vacuum and make sure that the wifi status light is flashing, and then try setting the connection again. If it still doesn't work, you could provide a video to describe the issue in more detail for us to better help fix it. Thanks!
You can contact us with:support@eufy.com
Kimber Wu
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New update, now device offline, can't fix it. It was working perfectly until the update! I don't want to lose all my maps and history. A year ago, I had the same issue as now. Right after an update, connection fails (and there's nothing wrong with my network). It regularly disconnects anyway, which is already annoying, and I have to reset almost once a month--but in these cases resetting it doesn't fix the error.
8 people found this review helpful
Hi, we apologize for any issue you might be having! Could you share the details at support@eufylife.com? And any relevant screenshots would be immensely valuable. Thank you.
Justin Marble
Works well enough but a bit behind of the competition. I would like the ability to customize cleaning settings PER ROOM and save them for use each time a cleaning run is performed. At the moment it seems customs cleaning settings apply to the entire map. Besides this, some more unique options/settings would be nice, and some additions to the lab as well. This app does otherwise work well.
1 person found this review helpful
Dear Customer,
Thanks for your feedback. We have researched and then made this update design, and we are continually improving Eufy, your feedbacks are valuable and will be considered highly. Also we appreciate you update your review, thanks!
Contact us with these ways:
1. Chat with us in eufy Clean app
2. Email: support@eufy.com
Eufy Team